Frequently Asked Questions

Home insurance protects against sudden, unexpected events like fires, storms, and theft. A home warranty addresses the slower, expected reality of mechanical failure: an aging dishwasher, a furnace that finally gives out, a clogged drain line. The two work together, covering different sides of homeownership.

No inspection is required to begin coverage. Existing systems and appliances are eligible from day one, provided they were in working order at the start of the contract. A short waiting period applies before the first claim can be filed.

Once a request is received, a vetted technician from the local network is dispatched, usually within 24 to 48 hours. The flat service fee is paid directly to the technician at the visit, and any covered parts or labor are handled through the contract.

Plans can be upgraded, downgraded, or paused at the start of any new billing cycle. Optional add-ons such as pool equipment, septic systems, or second refrigerators can be layered onto a base plan whenever the household's needs change.

Coverage applies to systems and appliances that were in proper working order at the start of the contract. Conditions that existed and were known prior to coverage beginning are not included. No inspection is required - the declaration of working condition is made by the homeowner at sign-up.

Contracts run on an annual basis and renew automatically unless cancelled before the renewal date. Month-to-month arrangements may be available depending on the selected plan. Coverage terms are clearly detailed in the service agreement provided at sign-up.

The service visit fee is a flat amount paid directly to the technician at the time of each visit. It covers the cost of the diagnostic appointment. Any covered parts and labor beyond that are handled through the active plan at no additional cost to the homeowner.